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fotokasten rated one of Germany’s best Online Shops in 2015
Which are the best Online Shops in Germany? Companies that exite their customers and on which consumers rely? The German Institute for Service Quality and the news channel n-tv put this question to the test. Nearly 20,000 customers were surveyed over 21 categories. The first awards ceremony for Online Shops was held in Berlin on 29th September.
And fotokasten was the winner of the category “Fotoanbieter ohne Filialnetz” (Independent Photo Retailer).
Various providers were tested in six areas and more than 50 subcriteria as part of the survey, and fotokasten came out on top. Its extensive range was decisive, as well as its clear website, and easy delivery and return options. fotokasten even shined in areas such as price-performance ratio, customer service and ordering and payment terms. Examples of the 50 sub-criteria surveyed include product quality and variety, competence of telephone advice, payment options and delivery options, shipping costs and speed, and the processing of returns.
“We see this award as a big thank you from our customers. However, it is primarily an incentive for fotokasten not only to maintain its individual service and outstanding quality, but to continuously improve it,” said Martin Lux, Head of Elanders’ business area e-Commerce Solutions and CEO of fotokasten GmbH, with regard to the consumer research results. The following improvements are planned the coming months:
- New design software for photo products
- Brand new Online Designer and exciting new features
- Even more unique photo products for photo enthusiasts – we regularly expand our product range.
fotokasten has been working incessantly since 2004 on the quality of its products and services. Building on the slogan “Lass es raus!“ (Let it out!), fotokasten helps customers to turn their snapshots into unforgettable memories.
